Optimizing Student Practice Work Governance With The Information Technology Infrastructure Library (ITIL) V4 Approach
DOI:
https://doi.org/10.51601/ijse.v6i2.663Abstract
The Practical Work (KP) process in the Information Systems Study Program at Muhammadiyah University of Pontianak still faces obstacles, such as the absence of reporting standards, limited partner information, monitoring difficulties, and an assessment system that is not yet transparent and integrated. This research aims to optimize KP service governance using the ITIL V4 approach with a focus on Service Request Management, Service Desk, and Continual Improvement. The research result is a website-based application that supports the KP process in an integrated manner, starting from determining location, managing daily logbooks, to online guidance documentation. This system also facilitates educational staff and supervisors to monitor student activities in real-time, so that the evaluation process becomes more objective and accountable. Testing with Black Box Testing ensures all functions run as required, while User Acceptance Testing (UAT) results in a satisfaction level for KP partners of 91%, students of 89%, and Study Program Admins of 95% (strongly agree category). This system is expected to improve efficiency, service quality and KP governance in a sustainable manner.
Downloads
References
[1]. Pratama, A., & Nugroho, B. (2021). Development of a web-based practical work information system to improve the efficiency of student administration. Journal of Information Systems and Technology, 5(2), 101–110.
[2]. Siregar, R., Rahman, A., & Putri, D. (2020). Application of the ITIL framework in the management of information technology services in educational institutions. Journal of Information Technology and Management, 4(1), 45–53.
[3]. Wijaya, H., & Kurniawan, D. (2022). Implementation of ITIL V4 in the management of digital-based academic services. Journal of Informatics and Information Systems, 6(3), 210–220.
[4]. Hidayat, T., & Saputra, R. (2019). Analysis of manual based practice work systems and information system development as a solution. Scientific Journal of Computer and Informatics, 3(2), 87–95.
[5]. Lestari, S., & Anggraini, F. (2023). Development of academic information systems with real-time monitoring and evaluation. Journal of Technology and Education, 7(1), 55–65.
[6]. Safrina, S. (2023). Assessment and improvement of information technology service management in Practice Incident Management and Problem Management using ITIL 4 (Case Study: RiYanTI Telkom University).
[7]. Ramadhan, M., Ananda, N., & Dwitawati. (2023). Application of ITIL in information technology service management. IJINTECH: Journal of Information Technology, 4(2).
[8]. Herlinudin, D., Ramadhani, L. K., & Remik, L. (2023). Information Technology Service Governance with ITIL V4 for Service Estimation, 7(1), 452–457.
[9]. Fathan, M. R. S., Hikmah, N. T., & Deswanto, Z. M. (2023). Analysis of the implementation of ITIL V4 framework in improving service management in MyTelkomsel application, 338–344.
[10]. Setyaningsih, A., Prabowo, W., & Sainika, Y. (2023). Evaluation of information technology service management using ITIL V4. Journal of Informatics and Computer Technology, 9(1), 160–173.
[11]. Setyaningsih, A. F., Prabowo, W. A., & Scientika, Y. (2023). Evaluation of information technology service management using ITIL V4. Journal of Informatics and Computer Technology (JTIK), 9(1), 1–10.
[12]. Pratama, A. D., & Nurhayati, E. (2022). The application of ITIL V4 in improving the quality of information technology services in universities. Journal of Information Technology and Systems, 10(2), 88–95.
[13]. Saputra, R. G., & Wibowo, H. (2021). Analysis of the application of the ITIL V4 framework for the improvement of academic services in higher education institutions. Journal of Information Systems and Technology, 5(1), 23–31.
[14]. Pratama, A., & Nugroho, B. (2021). Development of a web-based practical work information system to improve the efficiency of student administration. Journal of Information Systems and Technology, 5(2), 101–110.
[15]. Siregar, R., Rahman, A., & Putri, D. (2020). Application of the ITIL framework in the management of information technology services in educational institutions. Journal of Information Technology and Management, 4(1), 45–53.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Istikoma, Huyearka Usady, Rangga Aditya Saputra
This work is licensed under a Creative Commons Attribution 4.0 International License.
