Febrianti, Fitria Dwi, and Firmike Lidyatami Radja. 2025. “Analysis of the Implementation of ISO 9001: 2015 Quality Management System to Improve Service Quality (Case Study at Sea Shipload Expedition Company in Waingapu)”. International Journal of Science and Environment (IJSE) 5 (4):223-28. https://doi.org/10.51601/ijse.v5i4.266.